Because protecting your privacy is very important to Exabytes and in line with the Personal Data Protection Act 2012 of Singapore (No. 26 of 2012), we operate our web site under the following guidelines to safeguard your personally identifiable information:
Exabytes policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Exabytes policies and procedures are subject to change.
Exabytes collects information from you when you send it to Exabytes directly by filling out forms on Exabytes ‘ Website (including any application you may make for Services or the Software), corresponding with Exabytes by e-mail, writing to Exabytes by post, or speaking to Exabytes by telephone. Exabytes also collects information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods Exabytes uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
By Default, Exabytes does not knowingly collect Personal Information about children under the age of 13. If Exabytes becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where Exabytes is required by applicable law to keep it.
Where Exabytes knows a child is above the age of 13, but considered a minor under applicable law, Exabytes will obtain parental/guardian consent prior to using that child’s Personal Information.
As a general matter, Exabytes may use the Personal Information you disclose to Exabytes to improve and provide the Website, the Services and Exabytes’ other products and services, and for the specific purpose that you gave Exabytes your Personal Information. More specific details on how Exabytes uses your information follows below.
Exabytes may use Personal Information to create and authenticate your account, to process transactions you request such as domain name registration in order to perform any contract you have entered into with Exabytes, to provide you with customer and technical support and to communicate with you about your account and Exabytes’ products and services.
The Personal Information you provide to Exabytes allows Exabytes to provide you with the newsletters and mailing lists that you have signed up for with Exabytes. If you do not want to be on Exabytes’ mailing list, you can opt out at any time by changing your settings in your ‘My Details’ page within the client area.
Exabytes may also use Personal Information to offer, market or advertise to you Exabytes products and services. While such Exabytes products and services may reference, incorporate or include third-party products and services, Exabytes will not use your Personal Information to independently offer, market or advertise third-party products and services unless Exabytes first obtains your consent to do so.
From time to time, Exabytes may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to Exabytes’ terms, conditions, and policies. Because this information is important for your interaction with Exabytes you may not opt out of receiving these communications.
Where you consent to Exabytes doing so, Exabytes may use your Personal Information to send you direct marketing communications. Should you ever choose to ‘opt out’ of receiving such communications, Exabytes may retain your Personal Information on file to ensure that Exabytes does not continue to target you with communications of the type that you have asked Exabytes to cease sending to you.
In accordance with established policies and procedures, Exabytes will periodically destroy or erase any Personal Information that is no longer needed.
Exabytes may use User Communications in the same way as Exabytes uses Personal Information. If you communicate with Exabytes for a particular purpose, Exabytes may use your User Communications for that purpose. For example, if you contact Exabytes for technical support, Exabytes may use your communications to provide technical support to you.
Exabytes may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide Exabytes products and services. Exabytes may also use such information to investigate unlicensed (and therefore unauthorised) uses of Exabytes’ software.
Exabytes will protect the confidentiality of your personal information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Exabytes, its partners, its employees and other customers of Exabytes services. To protect the loss, misuse, and alteration of information that is collected from customers, Exabytes has appropriate physical, electronic, and managerial procedures in place.
You may modify your personal information by logging a Help Desk ticket to make the request or update from the Exabytes Client Billing System.
If you have registered a domain name with Exabytes and wish to change the Technical Contact from Exabytes to another company or change any other registration information, you should be able to do so by logging into the respective Domain Registrar Control Panel. Exabytes provides you with full access to your domain account by sending you your own username and password. It is important to note that your domain name registration information is made publicly available in the registry of domain names. In the event you lose your domain password, you can log a Help Desk ticket and we will re-send the password to the email address on the domain registration record. In the event you lose your password and the email address on record with Domain Registrar is no longer valid, a direct request to Domain Registrar is required, therefore it is important to keep your Domain Registrar email address current as well as your email address with Exabytes.
From time to time, Exabytes may send you information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt out” of such mailings. You can opt out by sending an e-mail to [email protected], however by doing so, you may miss important communication regarding your service.
In addition, if you are an Exabytes reseller, Exabytes and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to [email protected].
Exabytes may offer interactive forums, such as message boards and chat. You should be aware that when you voluntarily disclose Personal Information to other users or to third parties on the Exabytes system, through e-mail, or outside of the Exabytes system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Exabytes strives to protect your Personal Information, Exabytes cannot guarantee the security of any information that you transmit to Exabytes, and you are solely responsible for maintaining the secrecy of any passwords or other account information.
Based on what you have told Exabytes, Exabytes tries to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. Exabytes will comply with erasure requests as long as Exabytes is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. Exabytes may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing [email protected].
As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:
To ask Exabytes to confirm what (if any) Personal Information Exabytes holds relating to you and how that data is processed and used by Exabytes (of.ten referred to as a ‘Subject Access Request’);
To have Exabytes rectify Personal Information which Exabytes holds about you that is inaccurate;
To have Exabytes erase Personal Information which relates to you if it is no longer necessary for Exabytes to continue to process it, or if Exabytes has no lawful basis to store, process or retain it (though Exabytes does have rights to refuse these requests in certain situations);
To object to Exabytes processing your Personal Information;
To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;
To have Exabytes provide you with a copy of your Personal Information for transfer to an alternative provider of similar services.
Should you ever wish to exercise one or more of these rights you should contact Exabytes at [email protected].
Exabytes Website may, from time to time, contain links to and from the websites of Exabytes partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Exabytes does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
Exabytes may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Exabytes, and Exabytes disclaims any responsibility or liability for their policies or actions.
Exabytes will not otherwise disclose its customers’ personal and account information unless Exabytes has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Exabytes, Exabytes customers, or others, or where Exabytes has a good faith belief that the law requires such disclosure.
Exabytes cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.
Exabytes also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Exabytes stores or transmits for its customers. The circumstances under which Exabytes will disclose such electronic customer communications are when:
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If your existing hosting with your current provider will expire in another 6-month time, we will extend your next renewal date of Exabytes hosting plan for 6 months free!
Your new hosting period with Exabytes: 12 months (new yearly hosting plan) + 6 months (free extension)
** We will extend your hosting for up to maximum of 12 months based on the balance of your remaining months with your existing provider.
If your existing hosting with other vendors will only expire in another 15 months time, we will extend your next renewal date of Exabytes hosting plan for another 12 months only as the maximum period we can extend is 12 months.
Your new hosting period with Exabytes: 12 months (new yearly hosting plan) + 12 months (free extension)