It’s been our mission to help customers to grow their business online. We’ve invested considerable time and effort in order to provide you with the best products and services. However, if in any case our products/services do not fulfill your requirements, you can cancel within 3 days (for domains); 100 days (for hosting) and still get a full refund!
We at Exabytes strive to improve ourselves to serve you better. We greatly appreciate your valuable feedback — positive or negative — send it to us anytime at [email protected]. Thank you once again for spending your precious time to try our products and services.
The Domain Name Money-Back Guarantee is valid for 3 days only (from the date of payment). Exabytes will refund (in the form of credits) to your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us. Refund requests made after the 3-day period is strictly not allowed.
With Exabytes 100-DAY Risk-FREE Money-Back Guarantee on All Hosting plans (for Annual Plans and Above), you can cancel your hosting and get 100% refund within 100 days from your payment date (excluding setup fee and domain fee), absolutely no questions asked. Just let us know and we’ll send you a refund.
Web Hosting Plans (Annual Plan and Above) that are entitled to Exabytes 100-day Full Money-Back Guarantee are:
*Note: Customers are entitled to a refund on hosting as long as he or she has made payment for a hosting plan for 1 year or above.
Not applicable for Ebiz 16 AI Mini, WP16 AI Beginner, cPanel 16 AI Beginner
For domains, refund is in the form of credits. For hosting, refund will be in cash/credits.
We will provide refund according to the payment method you used to pay your hosting. For example, if you signed up and paid for your hosting using a credit card, we will refund to the credit card.
OR you can choose to refund with credits into your billing account for the next purchase. Therefore, you can use the credits for new registration/signup for any products or services from us.
Please note that you will receive the refund in 14 days (credit card) OR 30 days (bank transfer).
Please send an email to our Billing Team at [email protected] and we will assist to process the refund.
Your complete AI, Business App, Cloud, Digital and Ecommerce solutions provider
26+ years. 160,000+ businesses. Southeast Asia's most recognised name in digital infrastructure and AI solutions.
We deliver the full stack — infrastructure, apps, commerce, security, and AI — under one roof, with one support team.
We bring the latest in AI, cloud, and digital tools to you — so your business never falls behind.
We measure performance by your outcomes. That's why our clients stay, scale, and refer.
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If your existing hosting with your current provider will expire in another 6-month time, we will extend your next renewal date of Exabytes hosting plan for 6 months free!
Your new hosting period with Exabytes: 12 months (new yearly hosting plan) + 6 months (free extension)
** We will extend your hosting for up to maximum of 12 months based on the balance of your remaining months with your existing provider.
If your existing hosting with other vendors will only expire in another 15 months time, we will extend your next renewal date of Exabytes hosting plan for another 12 months only as the maximum period we can extend is 12 months.
Your new hosting period with Exabytes: 12 months (new yearly hosting plan) + 12 months (free extension)
You’re all caught up! We’ll notify you when we have new announcements for you.
