Billing Information

For Wire Transfer payment method, please note that you may need to submit additional amount S$$30.00 per wire transfer to cover the wire transfer fee charged by your bank. This is to avoid any underpayment for the balance due in the invoice. We will add back the additional amount received into your billing account. The credit can be applied into your future invoices due.

Please email us (billing@exabytes.sg) the bank-in & remittance slip, or proof of online transaction (using “Print Screen” or download transaction record from the transaction page) with the Pro Forma Invoice number/domain name once payment is made. Your account will not be activated until we have this confirmation.

We accept Visa, Master Card, American Express and processed through PayPal. We also accept Cash, Cheque, Internet Banking, Direct Bank-In and Wire Transfer. Kindly send the payment slip directly to our Billing Team at billing@exabytes.sg.

To submit your payment using credit card, please follow steps below:

1. Log into our Client Billing System. Login ID = Your Email Address
   *If you don’t know what your password is, please click on “Forgot Your Password”
2. After login, at the bottom of main page, you should see Due Invoices.
3. Click on “View Invoice” next to the invoice which you wish to view or pay.
4. At the top right corner of your invoice, you can see your payment method listed there.
5. To pay with Credit Card, change to “Credit Card”and click on “Pay Now” button to submit your payment.
6. After you have submitted your payment successfully, you shall receive your receipt within 24 Hours.

If you are paying by credit card from outside of Singapore, kindly download and complete the Credit Card Authorization Form (CC_Auth_Form.pdf) Fax a copy of this completed form together with your passport to +65 6225 1467. Please specify your direct phone number which we can call to verify your identity. Credit card payment will be checked and processed within 2 business days from the date of receiving all supporting documents. Upon successful clearance of payment, service will be activated and you will be notified via email.

As for payment via PayPal gateway, kindly complete the PayPal Authorization Form (PayPal-Charge-Authorization-Form.pdf) and email to us at billing@exabytes.sg.

• Below are the currency exchange rates if payment in different currency from invoice of :
  

  Invoice of	Payment in
  USD 1.00	RM 4.55
  USD 1.00	S$1.50
  S$1.00	RM 3.30
  S$1.00	USD 0.85
  RM 1.00	USD 0.30
  RM 1.00	S$0.40

• In your credit card/Paypal statement, it will appear as EXABYTESNET

Please write your cheque payable to “EXABYTES NETWORK (SINGAPORE) PTE. LTD.” and bank in to our OCBC Bank account or POS to our address as below: