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Grow Your Business Online

Exabytes Helpdesk Software

Rich Features Customer Support Software

Struggling with Existing Support Method?

With Freshdesk, you can…

Over 150,000 businesses of all sizes trust us.

panasonic
hp
nyu
pearson
decathlon
american-express
henkel
Thai-union
helpdesk-crm

Your Company Support Is Now Simplified

freshdesk

Conversations Made Easier

1

A Unified Support Channel

Streamline your support channels – Email, Phone, Chat and more – so you can respond to all your customers from just one place.

2

Manage Conversations Easily

Notice trends, set priorities, assign tickets to the right agents, and enable faster resolutions from one place.

Freshdesk

Empower your support team to work together and resolve customer issues faster.

Blossom

For standard support

S$28/agent/mo
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Ticket Trend Reports
Data Center Location
Automation
Collision Detection
Marketplace Apps
Helpdesk Reports
SLA Management
Business Hours

Garden

For getting efficient

S$65/agent/mo
Everything in Blossom, and
Time Tracking
CSAT Surveys
Performance Reports
Multilingual Knowledge Base
Custom Apps

Estate

For stellar performance

S$98/agent/mo
Everything in Garden, plus
Round-robin Routing
Custom Roles
Portal Rebrand
Custom Reports and Dashboards
Customer Segments
Versioning in Knowledge Base
Multiple Products
Dynamic Ticket Forms

Forest

Perfect for enterprises

S$175/agent/mo
Everything in Estate, plus
Skill-based Routing
Sandbox
Audit Log
Knowledge Base Approval Workflow
Agent Shifts BETA
IP Whitelisting
Agent Scripts FREDDY
Email Bot FREDDY
Auto-triage FREDDY
Article Suggester FREDDY
HIPAA Compliance

Handle enquiries across channels

Connect and Manage your customers from Website, Email, Live Chat & Social Media on a single platform

email

Email

Convert support emails into trackable tickets in your helpdesk that you can manage and resolve.

phone support

Phone

Set up a fully functional call center and record and track calls by converting them into tickets.

chat

Chat

Engage, support, and retain customers through live chat.

online web

Website

Let customers raise tickets from your website and display related knowledge base articles as they type.

facebook

Facebook Support

Integrate your company’s Facebook page with your helpdesk so that agents can step in and help when customers post on your page asking for support.

twitter

Twitter Support

Integrate your company’s Twitter handles with your helpdesk so that important tweets are converted to tickets and addressed immediately.

Interested in Freshsales?

Freshsales makes your customers smile 🙂

Why Our customers love Freshdesk

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Freshdesk Customer Spotlight: ParkCloud

Why BizTalk360 Loves Freshdesk

Why Choose
Exabytes

Your complete Cloud, Digital and eCommerce solutions provider

SEA’s Trusted and Leading Brand

Known and recognised as Southeast Asia’s leading cloud, eCommerce and digital solutions provider. Trusted by over 160,000 customers globally.

More Than A Web Hosting Provider

We are your one-stop point for all that you’ll need to have online presence and grow your business to greater heights online.

The Latest is Here at Exabytes

Always up-to-date, we are equipped with the latest products and services that is best-suited for our clients’ business performance.

Proven by 100% Client Satisfaction

We have full confidence in the products and services we offer, that ensure us with excellent client confidence and satisfaction.

Our Payment Methods

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