Exabytes (Malaysia) launched the #SamaSamaDigital campaign to empower local small business owners to recover and sustain their business from the effects of the Movement Control Order (MCO).
LLORA Bath & Body, a Malaysian producer of bath and body care products, has benefitted from this program.
LLORA is a young company established in 2020. Within a short period of time, they have swiftly made waves among the community of social influencers. They positioned themselves as artisanal bath and body care products that are made from pure essential oil and plant extracts. All of their products are halal, and they use natural ingredients that are paraben-free, SLS-free, and cruelty-free. They are suitable for all skin types and even for sensitive skin types!
Despite being caught up with the ongoing pandemic, LLORA is not showing signs of slowing down.
The Biggest Challenge
The impact of COVID-19 and the MCO saw LLORA’s monthly sales dipped. They had issues with shipping their products to Sabah and Sarawak, and many customers from other regions were also forced to cancel their orders.
Despite going through the inevitable challenges, building an online store was the golden opportunity for LLORA. Before embarking on their digital journey, they struggled to find a balance between a high volume of enquiries and a lower volume of transactions.They also found it challenging to process and handle customers’ orders.
How LLORA Succeeded With The Help Of Exabytes
They saw the appeal of having an eCommerce platform to ease the manpower problem and customers’ order flow. Through Exabytes eCommerce solutions, LLORA’s online store is well equipped with a secure payment gateway and a reliable logistic partner for shipment arrangements. With such ease of online shopping, easy order flow, and convenient delivery arrangements, they can now focus more on engaging meaningfully with their customers. This brought about an increase of 40% in sales and they gained better understanding of their customers’ purchasing behaviours. But most importantly, they have earned customers’ trust.
Read their full story here.
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