About Exabytes

Exabytes Remote Support Terms And Conditions

Remote Support Assistance

Upon accepting Exabytes terms/ disclaimers as set out in the email, we will contact you within 1 business day from our receipt of your response to make an appointment with you for a remote session.

Remote Support Terms and Conditions

As part of the service you have subscribed with Exabytes, we are pleased to attempt to, at your request, fix issues arising from common personal use software (but not hardware) relating to our affiliate or licensor service through a remote connection to your computer.

Please understand that by requesting such assistance, you agree to provide Exabytes Support with access to and control of your computer as reasonably required to perform the requested work.

By accepting a remote session from us, you agree to the following terms/disclaimers:

Your Responsibilities

  • You confirm that you have the full capacity to bind yourself/ your employer/ your organization to these terms/ disclaimers.
  • You will close any confidential files that you may have been working on, before allowing remote access to your computer.
  • You will remain seated at your desktop throughout the entire remote session.
  • You accept full risk and responsibility for any changes to the contents or system settings of your/ your employer/ organization computer.
  • The remote session may be cut short, delayed, rescheduled and/or terminated as a result of matters outside of our reasonable control.
  • You shall keep Exabytes indemnified against all claims, demands, proceedings, losses or damages, costs that may be suffered by Exabytes Support as a result of Exabytes Support agreeing or conceding to your request.

Back-up

  • Please ensure that you make a full backup of all data on your computer systems before allowing Exabytes Support to access your/ your employer/ organization computer system.
  • Exabytes Support will not make any copy of your files or retain any information accessed during the remote session.
  • Exabytes Support does not guarantee or warranty that the remote session:
    • will be secure or private, when you allow our Exabytes Support to connect to your computer.
    • will meet your needs or requirements, fit your purposes, or will be error-free.

Limitation of Liability

  • EXABYTES SUPPORT, ITS AFFILIATE OR LICENSOR ACCEPTS NO LIABILITY WHATSOEVER FOR OR ARISING FROM PROVISION OF THE REMOTE ACCESS SESSION INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR LINKING AND/OR VIEWING ANY OF YOUR CONTENT, OR YOUR COMPUTER SYSTEM PERFORMANCE.
  • EXABYTES SUPPORT WILL NOT BE LIABLE TO YOU/ YOUR EMPLOYER/ ORGANISATION FOR ANY LOSS, COST, EXPENSE OR DAMAGE INCURRED BY YOU/ YOUR EMPLOYER OR ORGANIZATION INCLUDING BUT NOT LIMITED TO (I) ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES AS A RESULT OF OR ARISING FROM THIS REMOTE SESSION, OR (II) ANY DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFIT.
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Personal Bloggers

300% Faster Websites
300% Faster Websites
With NGINX and HTTP/2, your website can be 300% faster than any ordinary website. 
Hassle-free Blog Setup
Hassle-free Blog Setup
With our Managed WordPress Hosting, you can skip the technical work and do what you do best.
Be on the first page of Google
Be on the first page of Google
Be guided by advanced SEO tools that help you get your blog on the first page of Google.
Automatic Backup & 1-Click Restore
Automated Backup & 1-Click Restore
With our Managed WordPress Hosting, you don’t have to worry that you’ll lose your blog if something goes wrong.
Automatic WordPress Core Updates
Automatic WordPress Core Updates
With Managed WordPress Hosting, your WordPress website will be automatically updated when a core update releases.
Fully Secured Website
Fully Secured Website
With Managed WordPress Hosting, your website is protected with automated vulnerability monitoring, updating tools, anti-spam, and anti-virus support.

Recommended Packages:

WP Blogger

S$6/mo

E-Commerce Site Owners

Automated Marketing Tools
Automated Marketing Tools
A Quick and Easy way to engage your audience, promote, schedule, and publicize your content on social media effectively.
Lowest Cost
Low Transaction Cost*
We do not charge you for your sales. The only transaction cost you have to pay is your payment gateway providers.
Fully Customisable Website
Fully Customisable Website
With Managed WordPress Hosting, you can customize your E-Commerce website just the way you wanted it to be.
Fully Secured Website
Fully Secured Website
With Managed WordPress Hosting, your website is protected by automated vulnerability monitoring, updating tools, anti-spam, and anti-virus support.
300% Faster Websites
300% Faster Websites
With NGINX and HTTP/2, your website can be 300% faster than any ordinary website.
Abandoned Cart Recovery
Abandoned Cart Recovery
Maximize your conversion by automatically sending emails to visitors who did not complete their purchase on your website.

Recommended Packages:

WP Plus

S$6/mo

Startup Entrepreneurs

300% Faster Websites
300% Faster Websites
With NGINX and HTTP/2, your website can be 300% faster than any ordinary website. 
Build Your Website Easily
Build Your Website Easily
With a drag-and-drop website builder and more than 1,000 free themes of WordPress, you can create your company website easily.
Lowest Cost
Lowest Cost
Building a website is not as costly you think it is. With Managed WordPress Hosting, you can pay less while enjoying more benefits.
Grow your Brand Awareness Easily
Grow your Brand Awareness Easily
Be guided by advanced SEO tools that help you capture more online visitors to your website.
Unlimited Email Accounts
Unlimited Email Accounts
You can create branded email accounts that make your business much more professional and reliable to your potential customers.
Risk Free 100-day Money-back Guarantee
Risk-Free 100-day Money-back Guarantee
Worried that this might not be the right plan for you? Go for it Today! You can request a refund within 100 days if it does not meet your expectations.

Recommended Packages:

WP Lite

S$10/mo

Web Designers

Fully Secured Website
Fully Secured Websites
With Managed WordPress Hosting, your website is protected by automated vulnerability monitoring, updating tools, anti-spam, and anti-virus support.
300% Faster Websites
300% Faster Websites
With NGINX and HTTP/2, your website can be 300% faster than any ordinary website.
Build Your Website Easily
Build Your Website Easily
With a drag-and-drop website builder and more than 1,000 free themes of WordPress, you can create your company website easily.
Simplified WordPress Staging
Simplified WordPress Staging
Duplicate your website and build a staging environment to experiment on new plugins or adding in a custom code without risking your current website.
Automatic Backup & 1-Click Restore
Automatic Backup & 1-Click Restore
With our Managed WordPress Hosting, you don’t have to worry that you’ll lose your data if something goes wrong.
Automatic WordPress Core Updates
Automatic WordPress Core Updates
With Managed WordPress Hosting, your WordPress website will be automatically updated when a core update releases.

Recommended Packages:

WP Lite

S$10/mo